Terms Of Business
Limitless Glass & Glazing Ltd offer a supply only service therefore have made no assessment of the surrounding/existing structure, and we assume it is capable of resisting any loads applied to it.
Definitions and Communications.
In these conditions "the Seller" means Limitless Glass & Glazing Ltd, "the Buyer" means the party to whom this document is addressed, and these definitions shall apply whether the transaction is for the supply of goods or for the provision of services or for both the supply of goods and the provision of services.
Reports and Recommendations
The seller accepts no liability in respect of any report or scheme submitted to the Buyer where no specific charge is made for such a report, recommendation, or scheme. Where such a charge is made, the Seller’s liability shall be limited as in hereafter provided.
Payment
All bespoke orders will be processed on a part payment basis. Customers (the Buyer) shall pay an initial 75% This initial payment is non-refundable and is attributable to the costs incurred by the Seller prior to procurement of materials. Thereafter 25% paid prior to secure delivery within 24 hours. All goods remain the property of Limitless Glass & Glazing Ltd until paid for in full.
5. Delivery
All orders will be delivered "carriage paid" to all parts of the UK mainland except the Channel Islands and Scottish Isles. Requests for special transport will be for the Buyer's account. The Seller
accepts no responsibility for any loss or damage resulting from delay in supplying goods or services or for their non-supply, and any dates for delivery shall be regarded as estimated only.
Non-delivery of materials must be reported within 10 days of consignment/invoice date to allow for recovery. Failure to comply may leave this responsibility with the Buyer.
6. Force Majeure
If the supply of goods or services is delayed or prevented by any reason whatsoever outside the reasonable control of the Seller, the period for completion of the contract shall be extended to such an extent as is reasonable having regard to the circumstances.
REFUNDS & RETURNS
RETURNS POLICY (STANDARD ITEMS)
1.0 You have the right to cancel your order unless the items you wish to cancel are custom made (bespoke see 1.4) To cancel your order we will need to be notified in writing and the goods returned within 14 days after the receipt of your goods (with the exception of any bespoke made items). You do not need to give us any reason for cancelling your contract. Items returned may not be refunded in full if the goods have been damaged, incorrectly stored or their value has been in any way diminished unless there is a product fault.
1.1 If you have received the goods before you cancel your contract then you must send the goods back to an address specified at the time of cancelling at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you must not unpack the goods when they are received by you, and you must send the goods back to us at an address specified at the time of cancelling at your own cost and risk as soon as possible.
1.2 If you believe an item to be faulty, please do not return said item without first contacting us to explain the problem, which must be done as soon as possible.
1.3 Once you have notified us that you are cancelling your contract, and the goods have been received back at our warehouse in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within
30 days of your goods being returned PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.
RETURNS POLICY (CUSTOM MADE/BESPOKE ITEMS)
1.4 Please note all bespoke products are manufactured to Customer’s specified sizes and therefore will be excluded from our standard returns policy.
1.5 Please note any issues need to be addressed via email info@limitlessglassglazing.com containing as much information as possible, and will be answered within 24 hours.